No Refund Policy

IRCTC Auto operates on a strict no-refund policy. All credit purchases are final and non-refundable. By purchasing credits, you acknowledge and agree to this policy.

Why No Refunds?

• Service Delivery: Our booking service is delivered immediately upon credit consumption
• Resource Utilization: Server resources, API calls, and processes are used for each booking attempt
• Digital Service Nature: Credits represent access to a digital service that cannot be "returned"
• IRCTC Dependencies: Booking success depends on IRCTC availability, which is beyond our control

Credit Usage Terms

• Credits are consumed when a booking attempt is initiated through our system
• Credits do not expire and remain in your account indefinitely
• Unused credits can be used for future bookings at any time
• Credits are non-transferable between accounts
• No refunds for unused credits under any circumstances

Required Information for Disputes

• Cashfree transaction ID or payment reference number
• Email address associated with the purchase
• Screenshot of payment confirmation
• Detailed description of the technical issue
• Date and time of the incident

Free Trial Credits

Free trial credits (3 credits for new users) are provided as a courtesy to test our service. These credits follow the same usage terms and are non-refundable.

Payment Gateway Compliance

This refund policy complies with Cashfree's merchant guidelines and Indian payment regulations. All transactions are processed securely through Cashfree's certified payment gateway.

Contact Information

Policy Updates

This refund policy may be updated to comply with regulatory requirements or service changes. Any updates will be posted on this page with an updated effective date. Continued use of our service after policy changes constitutes acceptance of the new terms.

Last Updated: January 2025

Effective Date: January 1, 2025